This is the final installment of the AT&T saga.I called to terminate the service on the air card today. The initial customer service rep was very courteous and understanding, but the call had to be transferred to another department in order to terminate the service. the rep was courteous, as I expected he would be but I quickly lost patience when he first suggested that the early termination fee could not be waived until someone from the tech support department recommended that it be waived. I asked whom I needed to speak to that I hadn’t already spoken to. His next suggestion was that I convert the data number into a cell number and then find someone to take it over, at&t would handle all of it pending standard credit approval processes. That had been suggested before. I responded that I really didn’t think I should have to jump through hoops to get this done, it wasn’t my failure to perform that was causing the problem. He had another suggestion, that I find someone to take financial responsibility for the plan and transfer it to them. Again, this is not my problem; it’s AT&T’s. My final suggestion was that I’ll just pay the fee and make sure the world hears about it. That’s where you, the reader comes in. No, everyone isn’t going to have this problem. But when you are evaluating a mobility solution for your family or your business, you need to understand that AT&T doesn’t make any claims that the service will work when you need it most.
-
Recent Posts
Recent Comments
- Change the Frame: How Shifting Your Perspective Can Transform Your Life | SouthernFriedYanqui on How to Prioritize a Long List of Items
- Change the Frame: How Shifting Your Perspective Can Transform Your Life | SouthernFriedYanqui on How to Effectively Manage Your Time and Energy
- How to Effectively Manage Your Time and Energy | SouthernFriedYanqui on You’re Not Really Multitasking
- Work/Life Balance: From 20th Century Norms to Digital Age Challenges | SouthernFriedYanqui on Embracing Change: The Art of “Quiet Quitting”
- Navigating Quiet Firing: Strategies for Employees - SouthernFriedYanquiSouthernFriedYanqui on Embracing Change: The Art of “Quiet Quitting”
Archives
- August 2024
- July 2024
- June 2024
- May 2024
- April 2024
- March 2024
- November 2023
- October 2023
- September 2023
- August 2023
- July 2023
- June 2023
- May 2023
- April 2023
- August 2022
- November 2021
- December 2020
- April 2020
- July 2019
- January 2019
- August 2018
- January 2018
- November 2017
- October 2017
- August 2017
- February 2016
- July 2015
- May 2015
- September 2014
- April 2014
- March 2014
- February 2014
- January 2014
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
- September 2012
- August 2012
- July 2012
- June 2011
- May 2011
- March 2011
- February 2011
- January 2011
- December 2010
- June 2010
- March 2010
- November 2009
- October 2009
- September 2009
Categories
Meta